Webtech Solutions is a partner of choice for many organizations who rely on us for provision of cutting edge design, sales, support and communication solutions. Across Kenya we engage with hundreds of companies and thousands of individuals. Your ICT infrastructure, your web and internet needs and your image in business are a core concern in our objectives and mission to be the best service provider in Kenya. As a small company, we have designed and adapted methods of work and ethics that ensure quick, timely and efficient service delivery.

Webtech commits to reducing greatly the time that a clients’ systems remain down by using quick response. Our technical teams and support staff are experienced in solving problems, troubleshooting techniques, contingency measures, quick recovery and forward planning. We always advise our clients when changes to systems that are obsolete are needed. Routine system maintenance is advocated and we have several approaches to cover clients who need continuous support. For clients with lesser needs, we have solutions tailored to fit them without overbearing costs. Phone, internet, manuals, user training and self recovery solutions are core. Webtech Solutions realizes that many problems in an organization are user oriented and maintenance issues and we cannot ignore the fact that properly maintained, routinely checked, clean systems have a higher overall reliability and performance.

We have tailored several support plans to fit with diverse needs of our clients as follows:

1. Premium cover

Targeted at organizations with over 20 computer systems and a networked server environment. Organizations this huge need constant presence of support and downtimes can be very costly. Webtech Solutions recommends this package.

Premium Cover Package Features

  • All systems in the organization shall be registered, their state, their serial numbers for inventory purposes, their specifications and structure to better advise on changes, upgrades, compatibility issues etc.
  • An initial evaluation of all network hardware, software infrastructure and mapping to generate a response plan shall be done. Understanding the way a large network is laid out is important in troubleshooting problems.
  • A restructuring of the network hardware i.e. hubs, switches, routers, access points, Wi-Fi cards to improve efficiency and lower downtimes.
  • Thorough check on cabling, trunks, termination, patch cords, patch panels, wall plates etc to ascertain their reliability and operational status.
  • Recommendations on available network hardware that can improve overall company productivity and user experiences e.g. Network printers, networked backup systems, local network messaging services to improve user collaboration.
  • Our technical team shall be on standby, on call to solve issues on phone, on chat, on remote desktop and if necessary to be at the premises within an hour.
  • Costing is done on evaluation of all hardware and software and discounted by the length of the contract.
  • The longer the contract the cheaper.
  • Major repairs, spare parts, software installations, upgrades, accessories and additional hardware for network extensions shall be charged separately.
  • User training, new product awareness and environment walkthroughs shall be chargeable
  • In case of website maintenance, updates, additional email accounts, creation of sub-domains, migration, redirection, reference, additional plug-ins etc shall be charged separately or on the Internet and Websites support contract.

2. Medium cover

For organizations with 5 to 19 computer systems and a local area network. Local servers are also covered. We evaluate all hardware and software including all peripherals. We keep an inventory and all details of hardware including models, specs and identification. We also advise on the changes that are needed to optimize systems and increase productivity depending on the hardware and software in the light of the organizations activities and individual user operations.

Medium Cover Support Features

  • Our plan involves a routine service scheduled every three months.
  • On call support and commitment to visit the premises on the same working day where necessary.
  • Routine virus security updates, weekly data backup operations and routine network maintenance.
  • Major repairs, spare parts, software installations, upgrades, accessories and additional hardware for network extensions shall be charged separately.
  • Costing shall be done after evaluation, consultation and mode of support have been completed.
  • User training, new product awareness and environment walkthroughs shall be chargeable
  • In case of website maintenance, updates, additional email accounts, creation of sub-domains, migration, redirection, reference, additional plug-ins etc shall be charged separately or on the Internet and Websites support contract.
  • Longer contracts are discounted.

Standard Cover

This cover is intended for small business with lesser need for 24 hour support. Companies, businesses, offices, individuals with less than 5 computer systems can subscribe to this cover. We undertake an initial evaluation and documentation to record all hardware and software to be covered, details, specs, compatibility, features, software state and other peripherals. In case of a small network we also record its features and develop a map for quick recovery. Understanding users, operations and areas of activities will allow us to fine tune our support on the products used and be handy with known issues.

3. Standard Cover Support Features

  • Standard support users will benefit from free on call support up to 4 times a week. Any extra solution on call shall be invoiced at a predetermined rate
  • 30 Minutes free remote support sessions where applicable. Any extra remote session support shall be charged at a predetermined rate.
  • Three routine service procedures on all covered hardware per year.
  • Major repairs, spare parts, software installations, upgrades, accessories and additional hardware for network extensions shall be charged separately.
  • User training, new product awareness and environment walkthroughs shall be chargeable
  • In case of website maintenance, updates, additional email accounts, creation of sub-domains, migration, redirection, reference, additional plug-ins etc shall be charged separately or on the Internet and Websites support contract.

4. Internet and Website Cover

This cover is intended for clients who have procured internet or web design, domain registration or web hosting services form Webtech Solutions as a product. Due to the nature of these services they shall be covered separately from all physical infrastructures. Problems with internet may be local or on the service providers end. Our cover shall involve all hardware and software that form the local internet access points, routers, switches, Wi-Fi cards, cabling, repeaters and termination. For website cover, Webtech shall cover the website as a whole and have Super administrator privileges where applicable. Ability to upload, download, troubleshoot email accounts, add, remove, change, redirect, split and any other functions as maybe requested from time to time. The client shall be required to provide access privileges for websites not designed by us and those not hosted by Webtech Solutions Host Servers (WSHS) This cover shall have the following features:

Website Hosting support

  • 24Hr support through phone, internet and remote desktop
  • Unlimited changes to content layout on request where applicable and in consultation
  • Scheduled update of content and articles as pre-determined
  • Free email addition/deletion or change
  • Free junk mail filter and spam protection
  • Free quota management, password recovery, email redirection
  • 1 website upgrade per year to a new platform or web technology
  • Free multimedia content preparation and upload
  • Free page design and additions.

Internet Support

  • Free 24hr on call support and assisted troubleshooting and diagnosis
  • 1 free visit to premises per month to evaluate status and perform routine checks
  • 3 scheduled preventive maintenance procedures per year
  • Free delivery and installation of internet hardware/software procured from Webtech Solutions Ltd.